A new report from the left-leaning Center for Community Solutions shows problems with the efficiency of Ohio's new online portal for public assistance applications.
The self-serve, web-based Ohio Benefits system has been in use for Medicaid since 2013 and now includes call centers and an automated system for case information. Center spokesperson John Corlett says it's not a viable option for all clients.
Food Stamp and WIC clients now must use the system. Corlett says with no statewide plan to educate stakeholders about the changes, there's been widespread confusion.
Corlett says community benifit banks do not have a dedicated portal for clients needing help. Corlett says the report also shows a lack of transparency about the performance of the system.
The report urges the DeWine administration to make stabilizing and enhancing the Ohio Benefits platform a priority.