They say talk is cheap, but not listening can be very expensive. Yet many leaders don’t listen to their teams, especially in today’s climate of disagreements and divisiveness. So how can you have these difficult conversations, and keep your team running smoothly?
Our guest, Mike Morrow-Fox, has the answer: conversational receptiveness. It’s a four step technique that moves the needle on workplace dialogue, so the leader hears important information, and the speaker knows their voice has been heard and respected. Mike gives the details in this episode.
BIO:
Michael Morrow-Fox, MBA, EdS, is a consultant with the Innovative Leadership Institute experienced in health care, education, banking, government, and non-profit management.
Michael has served as a full-time university faculty at Capital University winning a Department of Education FIPSE Grant and George Mason Program Excellence Award, as the Director of Technology Strategy for the OhioHealth Hospitals, as the Vice President of Operations for a technology start-up serving American Express, as the Vice President of Talent Management Training and Development for the American Heart Association, and the Manager of Organizational Education for the City of Greensboro, North Carolina. Michael has held Project Management Professional (PMP) Certification since 2002, he has worked on Six Sigma Black Belt initiatives since 1999 and has been a Six Sigma Green Belt since 2006. His Bachelor’s degree focused on Industrial Psychology and Employee Counseling, his MBA focus was on Organizational Leadership, his Educational Specialist Degree is in Educational Leadership, and Michael holds a Doctorate in Educational Leadership.
