Listen

Maureen Metcalf

Traditional organizations follow a linear economy: everything flows one-way, from resource to product to consumer to trash.  It’s often summarized by the mantra “take, make, waste.” That certainly doesn’t mitigate climate change, pollution, and other threats to humanity.  Is there a better path that won’t disrupt our consumer-driven culture? John Kilpatrick heartily believes so.  Just circle back to the economy of our great-great grandparents: the circular economy.

AnneMarie Hayek is returning to the show to continue our conversation about her research of GenZ.  In her book, Generation We, she joins forces with thousands of Zs to tell their powerful story—a story that impacts all generations.  In her return visit, we discuss how leaders we can attract and lead Gen Z, how Gen Z’s unparalleled exposure to diversity shapes their priorities, and how this generation will impact the arc of humanity for generations to come.

There's one simple truth most working adults realize in their first job:  meetings stink.  Darren Chait is no exception.  While he was an attorney, he recoiled at how inefficient and archaic lawyers' meetings are...then he had sticker shock when he saw the invoices and realized clients pay for that slow-paced inefficiency!  That put him on the path to finding a better way for meeting.  The result:  Hugo, an online app that changes the way we think about meetings.

What you as a leader work on minute-by-minute, hour-by-hour, day-by-day matters -- and either moves the needle and propels growth, or constricts it. For instance, consistently and strategically choosing one “big idea” per month will move a business forward faster than any one particular tactic. Working on one big idea across each pillar of your business - team, customers, capital and strategic execution (and personal mindset) - will lead to exponential growth over time. Pete Martin joins Maureen to share reasons why companies get stuck and stop growing, and what leaders can do to change that.

Ron Carrucci joins Innovating Leadership, Co-Creating Our Future to discuss his book, To Be Honest. It is a book about heroes – the leaders and thinkers we should all want to emulate. Honest organizations out-perform, out-compete, and out-attract top talent by substantial multipliers.

Our dangerous judgment errors (known as cognitive biases) cause leaders at all levels to underprepare for change, especially major disruptive change such as the COVID pandemic and the 2008-9 fiscal crisis. Gleb Tsipursky joins Maureen to explore recent behavioral science research on these cognitive biases. Moreover, the research points to effective science-based techniques that leaders can use to address these mental blind spots and future-proof their organizations by forecasting and addressing threats and opportunities.

America’s racial reckoning is underway, yet continues to be hotly debated.  One novel approach comes from leadership consultants Amiel Handelsman and Jewel Kinch-Thomas: frame it as a hero’s or heroine’s journey. The answer is surprising, simple – and makes a great deal of sense in fostering reckoning…then reconciliation.  They then discuss with Maureen what it means to use this metaphor for developing leaders.

We recognize the many layers of stress we are under day-to-day, but by using the very simple tools of mindfulness that Janet Fouts shares can help us be less reactive and more responsive to what life throws at us. When we are aware of ourselves, we have better opportunities to understand others, making us better leaders, communicators, and partners.

The churn rate of sales people leaving their jobs is over 50% in many organizations.  Can a sales leader improve those odds?  Yes – by using data science to drive decisions in hiring, training, coaching, and onboarding members of your sales or development team.  Marcela Piñeros of Stripe and Joe DiDonato of Baker Communications share their real world examples of how data helps pinpoint areas of sales skills that need to be addressed at a more granular level – and how that shift in thinking can help you raise your sales team’s revenue contributions in a drastically shorter period of time.

Networking, negotiating, communicating, leading, career planning—all skills critical to your career success. But did anyone ever teach you these skills? Mark Herschberg is on the show to discuss his book The Career Toolkit: Essential Skills for Success That No One Taught You.  He shares practical ideas from his book and his thoughts on leadership that will help you master these vital skills.

Customers today expect the brands they deal with to deliver outstanding and seamless digital experiences. If your brand is failing to thrive, you need to take what is core to your value proposition and adapt it, perhaps significantly, for a world filled with customers who have digital at the center of their lifestyle. Howard Tiersky joins Maureen to discuss his experiences in assisting large organizations in winning digital customers.

The churn rate of sales people leaving their jobs is over 50% in many organizations.  Can a sales leader improve those odds?  Yes – by using data science to drive decisions in hiring, training, coaching, and onboarding members of your sales or development team.  Marcela Piñeros of Stripe and Joe DiDonato of Baker Communications share their real world examples of how data helps pinpoint areas of sales skills that need to be addressed at a more granular level – and how that shift in thinking can help you raise your sales team’s revenue contributions in a drastically shorter period of time.

AnneMarie Hayek joins the show to share insights from her new book, Generation We. In this book, she joins forces with thousands of Generation Zs to tell their powerful story—one that impacts all of us. From new ideas on capitalism, politics, and climate change to education, gender, race, and work, AnneMarie explains how Gen Z thinks, what they envision, and why we should be hopeful. Zs are not naïve idealists. They’re hardened realists with a bold vision for how we can transition, re-create, and progress. Generation We is your invitation to see the future they will create as it’s unfolding.

You have a Yes! that aligns your purpose and unique contributions with the impact you can generate and the experience you can have, which is yours to choose. Your Yes! always generates net-positive value and your No! always generates net-negative value—your choice. Jim Ritchie-Dunham joins Maureen today to explain the science behind our Yes!

We continue our discussion with Don Mastro of AVI Systems – a firm which actually increased sales during the pandemic.  How?  Joe DiDonato and Don Mastro discuss their experiences and the case study they wrote to explain what Don did to get his team through the pandemic -- and then skyrocket sales this year using formal sales processes.

In the past, to move up the corporate ladder and succeed at the top, you simply had to set goals, motivate the troops, delegate to underlings, and groom a successor. Now, if you are leading a team you must manage a kaleidoscope of people from a variety of cultures, across a range of ages, all of whom are wired together 24/7. These changing demographics and structures have led to a seismic shift in terms of the tools needed to successfully manage and grow within a company: charisma and strategic thinking abilities now matter less than qualities such as vulnerability and relatability.  Jeff Hull joins Maureen to discuss the research he has done on the art and science of leadership in a changing world that is featured in his book, Flex.

Sophisticated assessments, data, and software are giving CEOs and managers within any organization or industry detailed insights into human behavior. As CEO of The Predictive Index, Mike Zani has witnessed firsthand how the application of data and science can impact, and completely change, the way we function in our professional lives. In his new book, THE SCIENCE OF DREAM TEAMS: How Talent Optimization Can Drive Engagement, Productivity, and Happiness, Zani details a data-driven approach to talent strategy that makes hiring, motivating, and managing people more efficient and effective than ever.

When building a world class sales team, an organization needs to implement a formal sales process which has been shown to improve sales performance.  This formal sales process is like the back office for sales.  Joe DiDonato and Don Mastro join the show to discuss their experiences and the case study they wrote to explain what Don did to get his team through the pandemic -- and then skyrocket sales this year using a formal sales process.

Conversations about meaning and purpose at work are very old and very new. Spirituality provides a lens for those discussions. Workplace spirituality helps us understand issues such as fulfillment, engagement, purpose, leadership and more. However, it also increases worries about values conflicts and how well organizations handle that. Paul Gibbons joins Maureen to discuss the spirituality of work and leadership for leaders and organizations.

To be competitive in business over the next decade, it will not only be necessary to optimize the body for physical and mental health purposes, but it will also be necessary to ensure that cognitive optimization is a major focus. The human brain is simply not equipped to handle the deluge of data that is coming, nor the constant upskilling requirements that are inevitable. Dr. J.J. Walcutt joins host Maureen Metcalf to share information about Accelerate, a program that can get businesses stared on the right track toward building a culture of brain health, growth, and effectiveness.

The debut of a special sales-team-focused miniseries, co-produced by the Innovative Leadership Institute and Baker Communications Incorporated.  Assessments can provide fresh insights into the strengths of your top sales performers -- and ways to build those strengths in the rest of your team. Allison Duquette of CampusLogic discusses her real-world use of assessment tools with her sales team...along with the refreshing surprises encountered along the way!  Co-hosted by Maureen Metcalf and Joe DiDonato.

Change is now a constant in all organizations. Is there a way to make it easier? Jake Jacobs joins Maureen to discuss his new book Leverage Change, and how leaders can use the concept of leverage to achieve faster, easier, better results related to all change work they are doing in their organizations -- at the individual, team or organizational levels. He shares practical actions leaders can take to achieve these much sought-after, but seldom accomplished, goals.

The leadership journey can be a difficult one with unseen challenges that ruin reputations. Skilled people can be left wondering what went wrong if they don’t have effective sponsorship. These challenges are even more pronounced for underrepresented people in leadership roles. Ricky Robinson and Keith Powell talk about the importance of having a sponsor, and of being sponsor ready.

In The Self Help Book: 6 Practical Ways to Never Stop Growing, author and coach Jared Graybeal outlines six practical ways to live a life of constant growth while avoiding stagnation or burnout: Confidence. Competence. Clarity. Character. Connections. Commitment. This short, insightful guide is filled with inspiration and encouragement, and is designed to give you the perspective you’re looking for, no matter what’s going on in your life. Jared joins Maureen to discuss his new book, and how listeners can begin to be reenergized to never stop growing.

By their very nature, emerging industries present unique leadership challenges – and opportunities – rarely encountered in long-established businesses.  In addition to general entrepreneurism, you’re creating something new for the marketplace…and forging the team to shepherd it. Emerging industries often lend a new twist on businesses: they allow the opportunity to relook at old practices, and can lead to innovation in the business sector. James Brenza joins the show to discuss his recent venture into an emerging industry -- and how looking at an emerging industry can provide new challenges as well as the possibilities of new solutions.

Several of the Innovative Leadership Institute’s certified facilitators have taken the concepts that they learned from a 9-month program and applied them to their business functions.  GraduatesTom Grote and Christoph Hinske join Maureen to discuss how they have extended the program content, and built a values-based systems mapping technique that helped shape both of their professional and personal journeys.

We see lots of articles on the future of work, but few about the future of leadership. As work changes, leadership must also change to ensure organizations can meet their objectives. It is essential for leaders to "innovate how they lead" to keep pace, but what does that mean? Greg Moran joins the show to explore the changes leaders need to make in how they think about and perform the essential work of leadership.

Technological advances are putting quality jobs out of reach for workers who lack the proper skills and training. We need a roadmap for a new workforce education system to rebuild America's working class, tackling inequality by equipping our workers for twenty-first-century jobs. We need to train more workers more quickly, using innovative methods.

The world has witnessed three-step functions in technological change: mechanization, electrification, and computerization. These industrial revolutions led to massive increases in productivity and thus we need far fewer workers. With each of these technological breakthroughs, the power balance between companies and workers shifted heavily to companies. The abuses of that power by companies instigated employee unrest. Counterbalancing forces rose to constrain companies’ power, eventually prompting unions, regulation, and the social safety net to bring stability to the relationship.

Diversity recruiting and retention has become a hot topic and yet, many organizations don’t understand the nuances of recruiting and how to navigate the complexities of retention, and ensuring candidates and organizations create the best experiences and mutual success. Eric Douglas Keene joins Maureen to discuss changes occurring in the world of diversity recruiting.

Pages