Digital Body Language: How To Build Trust And Connection
In an age where most business communication comes through text messages, e-mails, and Zoom meetings, body language all but disappears. Yet over 70% of human communication is non-verbal. We need to understand what we are conveying with our digital body language. In this episode, Erica Dhawan joins host Maureen Metcalf to share findings from her newest book – Digital Body Language – which decodes the new signals and cues of effective collaboration and teamwork in a digital-first human workplace. Listeners will learn to investigate and improve their own digital body language so that they can support a silo-breaking, trust-filled environment at their places of work. The language and punctuation we use across all media require that we be careful, conscious and considerate, and always mindful of how our recipients might respond.
Erica Dhawan is the Founder & CEO of Cotential, a global organization that helps companies, leaders, and managers leverage 21st century collaboration skills and behaviors to improve game changing performance. She is the co-author of the bestselling book Get Big Things Done: The Power of Connectional Intelligence, named #1 on What Corporate America is Reading. Dhawan was named by Thinkers50 as “The Oprah of Management Ideas,” and featured as one of the Top 20 Management Experts around the world by GlobalGurus. She hosts the award-winning podcast Masters of Leadership. Erica speaks on global stages ranging from the World Economic Forum at Davos and TED to companies such as Coca-Cola, FedEx, Goldman Sachs, Walmart, SAP, and Cisco. Erica writes for Harvard Business Review, Forbes, and Fast Company. She has degrees from Harvard University, MIT Sloan, and the Wharton School.