WCBE Header Banner 20190208
Play Live Radio
Next Up:
0:00
0:00
Available On Air Stations

How HR Drives New Beginnings

Fara Palumbo 2021.jpg

From the Great Resignation to keeping things running remotely, if the pandemic forced one thing on organizations, it was change. Change became a necessity for organizations in every sector and of every size. For astute HR leaders, it was a blessing in disguise. Blue Cross Blue Shield of North Carolina not only weathered that change, but thrived – even winning awards. Their Chief People Officer, Fara Palumbo, talks with host Maureen Metcalf about the positive opportunities the pandemic presented to her HR department in launching initiatives – and making Blue Cross/Blue Shield an even better place to work. They discuss change, transformation, and how HR acts as the primary driver for those shifts. It’s a case study, not mere theory, on how remote work has so many advantages for both the organization and the workforce – and should not be lightly abandoned so we can return to old, inefficient practices of “getting back to normal.” Fara will unfold the practical elements of operationalizing that change; how to secure buy-in from senior leaders; how to stay the course; and what kinds of opportunities a departure from the norm can bring.

This interview is part of the Connex Executive Insights Series.

Fara Palumbo is Senior Vice President and Chief People Officer at Blue Cross/Blue Shield of North Carolina, a leader in delivering innovative health care products, services, and information to 3.8 million members. Throughout her career, she has focused on transforming the talent and culture of teams via a focus on innovation, diversity, and change leadership. During her tenure at Blue Cross NC, Fara has led the transformation of the company’s talent strategy, leading cultural change to enable long-term business growth. Under her leadership, the company has achieved and maintained its certification as a Great Place to Work©, and has earned numerous recognitions as an employer of choice, including the Working Mother Top 100, Best Companies in Healthcare & BioPharma, Forbes Best Mid-sized Companies for Diversity, and NAFE Top Company for Women Executives.