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Joy at Work

Edward Cook and Roxanne Brown

85% of employees worldwide are not engaged in their workplaces. That takes an obvious toll on morale…and productivity. What can you do?

Roxanne Brown and Edward Cook have some compelling answers. They cofounded The Change Decision, a change and culture consultancy focused on growing Joy at Work.  Their mission sounds simple, but after decades of disengagement, there is both art and science in boosting your staff. They’ll explore insightful change leadership tips, including strategies for managing ongoing changes; what to do when facing change resistance; how to inspire teams and managers; and navigating deeply personal, complex feelings that come with being a change leader.

For daily wisdom from our guests, be sure to follow us on Twitter: @IL_Institute

Roxanne Brown has over 25 years of change experience with Capital One and other companies, focused on leader and team transformation coaching, large-scale change initiatives, culture strategy, communications and training. Roxanne has established a Change Leadership Community of Practice, helped implement the first change management practices, and set the program change management methodology and toolset for organizations. She teaches change management courses, leads discussion groups on the subject, and mentors practitioners. Her specialty is in creating high-performing teams by engaging the unique abilities of leaders and team members. As a result, Roxanne moves the organization beyond just implementation and into culture strengthening. Today, Roxanne is the cofounder of The Change Decision LLC, a change and culture consultancy focused on growing Joy at Work. Roxanne received her bachelor's degree in Liberal Arts, with a focus in Leadership Studies, from the University of Richmond. She brings her unique combination of leadership insight and coaching abilities to guide leaders through not only completing the change by improving their organization’s culture. She is also the past President of the Board of Directors for the Association of Change Management Professionals (ACMP).

Edward L.Cook has over 20 years of leadership and analytical experience at Capital One and Corning as well as10 years of experience as a navy pilot. Ed was mobilized by the US Navy and sent to Baghdad, Iraq where, as CDR Ed Cook, he worked in the Green Zone on the Commanding General’s Staff, at the time Gen. David Petraeus. Ed worked extensively on employment initiatives for the people of Iraq bridging across the US military, the US Embassy, and the Government of Iraq. For his efforts, Ed was awarded the Bronze Star. Ed has implemented large process and infrastructure changes. The culminating effort was inleading the program where Capital One built coffee houses (Capital One Cafés) across the country instead of traditional branches. Today, Ed is the cofounder of The Change Decision LLC, a change and culture consultancy focused on growing Joy at Work. Ed has a BS in Aerospace Engineering, an MBA, and holds a PhD in Systems Modeling and Analysis. He brings his expertise in Decision Analytics to the work of The Change Decision. Ed also employs his analytics expertise as a Visiting Professor at the University of Richmond in both the undergraduate and MBA programs.