How do you survive a disaster? Or, like Hilton, how do you thrive after one?
The answer is: great leadership. The COVID pandemic devastated the hospitality industry, but Hilton’s leadership adapted to this new world. As guest Shruti Gandhi Buckley reveals, the hotelier’s leadership resiliently embraced change, risk, and diversity to emerge stronger than ever.
BIO:
As Senior Vice President of Hampton by Hilton and Spark by Hilton, Shruti Gandhi Buckley oversees global brand strategy and integrity, with a focus on driving growth, increasing revenue, enhancing customer loyalty, and championing innovation. With more than 25 years of experience in brand management and marketing leadership, Shruti brings extensive expertise in global business management, brand strategy and analysis, guest experience, product development, consumer marketing, and public relations across a variety of industries (including food, luxury cosmetics, toys, outdoor gear, and, most recently, hospitality). She earned her B.S. in Business Administration from the University of California at Berkeley.
