Crisis and scandal hit your company. The very first thing you must do: abandon your gut instincts. Blame, scapegoating, downplaying, and delay will all make the situation worse. Then follow the example of guest Jeroen Van der Veer; he became CEO of oil giant Royal Dutch Shell in the midst of a major scandal.
He shares what he learned about navigating through crisis in this episode.
BIO:
Jeroen van der Veer was Non-executive Director of Royal Dutch Shell 2009-2013. Previously, he was CEO of Shell since 2004. Before that he was President of Royal Dutch Petroleum Company since 2000, having been a Managing Director since 1997. As CEO, van der Veer led Shell through major change. He is currently Chairman of the Supervisory Board of Royal Boskalis Westminster N.V., and Vice-Chairman of the Supervisory Board of Equinor ASA (Norway).
In October 2012 he became Chairman of the Rotterdam Climate Initiative. Van der Veer is an Honorary Citizen of Singapore, and has various roles in several foundations and charities.
