Leadership has fundamentally changed. Leaders are no longer expected to have all the answers, but to enable others to find the answers. In fact, good leaders realize the best ideas come not from the C-suite, but from the people living the experience: from the front-line workers themselves.
That’s a major step in employee engagement: truly listening to your workforce. Compensation is part of the equation, but not the overriding factor in staff turnover; engagement and related elements are the major influencers is a worker’s decision to stay or go.
Heather Krentler realized that. The Chief Administrative Officer for food service company Continental, she led several successful initiatives to boost employee engagement. As a result, turnover dramatically reduced – even during the Great Resignation. Her secret? Listen to the front line. They’ll tell you what’s needed…and how to make it happen. Heather shares the details with host Maureen Metcalf in this episode.
Heather Krentler is the Chief Administrative Officer for Continental, a food management company that specializes in “Food Your Way”: providing flexible food solutions for a flexible workforce. After fifteen years in advertising and media, Heather transitioned to the food industry in 2017 and has been dedicated to building consultative and collaborative centralized services for a rapidly growing enterprise ever since, including Human Resources, Marketing, Systems Management, Risk Management, Loss Prevention, and Project Management. She brings a passion for service to the table and specializes in leadership development and change management as a Gallup-Certified Strengths-Based Coach.
